Arts Council of Wales Staff Helpdesk

Your Helpdesk Account 1

• How to use the Audience Agency Helpdesk

Known Issues 1

• SeatGeek (SRO4) ticket data extractions

The Basics 4

• How do I register for an Audience Finder account?
• Who else has access to my organisation's dashboard?
• How should I approach using the data insight platforms provided by the Audience Agency?
• How can I add new colleagues to our Audience Finder/Audience Finder 2.0 BETA account?

Reports 2

• How to run a Audience Report in Audience Finder
• What are the differences between the reporting options in Audience Finder and Audience Finder 2.0 Beta?

Ticketing 5

• Which ticketing systems does Audience Finder support?
• How do I contribute ticketing data to Audience Finder?
• My box office system isn’t compatible with Audience Finder, can I still contribute ticketing data?
• How can I look at my ticketed data by venue/performance space in my Audience Finder dashboard?
• We’re switching to a new ticketing system, how will this affect my Audience Finder dashboard?

Production Categorisation 10

• How do I categorise my productions?
• The 3 Cs of production categorisation
• Artforms and definitions
• Can I change or create new artforms?
• Applying Audience Finder Artforms within Spektrix

View all 10

Surveys 15

• How do I contribute survey data to Audience Finder?
• What methodologies can I choose for my survey?
• Considerations for setting up your 2021/22 Audience Finder survey for reopening?
• Can I add questions to the core survey?
• Can I remove a question or change a question in the core survey?

View all 15

Digital Audience Survey 4

• About the Digital Audience Survey and how to sign up
• How should I deploy my Digital Audience Survey?
• Digital Audience Survey - FAQs
• Is the Digital Audience Survey a permanent part of the Audience Finder offer?

The Basics 5

• What is Show Stats?
• How do I register for a Show Stats account?
• How do I access data for my productions?
• How much does Show Stats cost?
• What happens when I approve a Show Stats request?

Touring 3

• Why can't I find my production?
• Does [venue] contribute data to Show Stats?
• My production is missing some dates

Reports 1

• Create and update Annual Summary Reports in Show Stats

Support Sessions 1

• Audience Finder In Practice Sessions

Community Forum Live 1

• Community Forum Online

Other Events 0

The Basics 3

• What is Audience Finder 2.0 Beta?
• I don’t contribute data to Audience Finder and am not a touring organisation using Show Stats. Can I access insights in Audience Finder 2.0 BETA?
• How often does my survey data update in AF 2.0 Beta?

Reports 1

• Generating your Audience Report in Audience Finder 2.0 Beta

Insights 4

• What are the 'Insights' in Audience Finder 2.0 Beta?
• Insight Overview: What is the Audience Spectrum profile of my bookers?
• Insight Overview: What is the Audience Spectrum profile of my survey respondents?
• My production lists are blank in the comparison insight

COVID-19 Data Collection Guidance 4

• Undertaking Safe Data Collection
• Recommended Data Collection Methodologies
• NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
• Audience Finder COVID-19 question themes

Frequently Asked Questions 5

• Can I switch back to a face-to-face survey once restrictions are lifted?
• How do I get a short URL or QR code to link to my On-site E-survey?
• Can I have multiple data collection methodologies?
• What are the targets for survey data collection in 2020/21?
• My venue is still not open, can I collect data on my digital audiences?